Privacy and account data

Requesting account deletion

Creator Studio's web Settings page provides Delete account. Enter the current password

and confirm with the Delete account button to permanently erase the account and its owned data.

Limited invoice references and charge amounts may remain for later refund and dispute accounting.

Account deletion is different from cancelling a subscription; active subscription billing must

end separately before deletion. Unsettled creator or performer compensation also blocks deletion.

Support must settle prepaid image-service funds or an image-service amount due before deletion.

Earned referral cash and pending referral payouts must also be settled before deletion.

Character reuse also blocks deletion while an external Story grant remains active, a prepaid

usage reserve or funding shortfall remains, or an earned character royalty is unpaid. This

includes amounts smaller than one cent. After those obligations clear, identifying reader

fields are removed from retained usage evidence and owned offers are erased. Financial

receipts, accepted terms, usage allocations and their opaque accounting identities remain

available for settlement, refunds and audit; deletion does not erase a debt or payment history.

Another active account request may require retrying after that request finishes. If you

currently control a Story whose original creator is another account, transfer control to an

eligible collaborator and have them accept it before deleting your account. Mystrix refuses the

deletion rather than leave that Story without an administrator. Stories you originally created

continue to follow the normal owned-Story erasure rules; transferring administrative control does

not transfer attribution, storage ownership, or earnings ownership.

Ask for human support if the control is unavailable or the request remains blocked. Do not

send a password or confirmation code to support.

The automated assistant cannot verify identity or delete an account on your behalf.

If you shared a sound effect with creators, account deletion removes its pool listing and the

independent pool master. Copies another creator already added to their Story remain in that

creator's asset library under the reuse permission you accepted when sharing. Removing a sound

from Public sounds likewise stops new use without recalling existing Story copies.

Ask for human support for a copy of account data or for correction of personal information

that cannot be edited in account settings. State the type of data involved and the account

email address. Do not include passwords, payment-card details, authentication tokens, or

one-time verification codes.

Ask for human support immediately if you believe someone else accessed the account or if

private information appeared where it should not. Describe what happened and when, but do

not paste secrets or credentials into the conversation.